ESI recognizes the importance of protecting your personal data. For this reason, we have developed a safety standard in order to comply with all the requirements of the General Regulation of Data Protection.
Information and Rights
Purpose and Treatment
Personal data are collected and processed for the purpose of managing and maintaining the contractual relationship from the time the request is made by the user until such relationship ends. This includes verifying that the request made by the user is recorded and properly delivered, the performance of communications related to the provision of necessary services, such as the handling of complaints about the customer information service. By providing the personal data, the user agrees to receive commercial and/or advertising communication. This is intended to keep the user informed about products and services that may interest him, such as discounts and promotions. The user also agrees to comply with the legal obligation to communicate personal data to the public authorities or governmental bodies if such communication is required by law.
Preservation of personal data
Personal data will be processed and maintained by ESI throughout the contractual relationship with the user. The criteria used to establish the data retention period is determined by criteria established in the applicable legislation, regulations and guidelines, as well as with the operational requirements related to the correct management of the user relationship.
The user may at any time exercise his right of access, rectification, cancellation and elimination, as well as his right to limit the processing and portability of personal data, providing his identity – by presenting an identification document valid – to:
If you believe that ESI has violated any of the above rights, you may file a complaint with the National Data Protection Commission.